Privacy Policy Template for Bamboo House SP

Effective Date: 26 May 2026

1. Who We Are

Bamboo House SP (“we”, “us”, “our”) operates the website [yourwebsite.com] and a physical bookstore in Sungai Petani, Kedah. This Privacy Policy explains how we collect, use, and protect your personal data.

2. What Data We Collect

We collect the following information only when you provide it to us:

  1. Order Information: Name, shipping address, phone number, email address.
  2. Account Information: If you create an account, username, email, and password.
  3. Payment Information: We do NOT store credit card details. All payments are processed securely by third-party providers like [TnGO, DuitNow].
  4. Communication: Messages you send via WhatsApp, email, or contact forms.
  5. Website Usage: Cookies and analytics like pages visited, for improving our site. See Section 6.

We do not knowingly collect data from children under 13 without parental consent. Our children’s book rental service requires a parent/guardian’s contact details.

3. How We Use Your Data

We use your data to:

  1. Process and deliver your orders, including shipping and customer support.
  2. Manage your account and rental records for our Children’s Book Rental Library.
  3. Respond to your inquiries about book donations or services.
  4. Send order updates. We will only send marketing emails if you opt-in, and you can unsubscribe anytime.
  5. Comply with legal obligations, such as accounting and tax records.

4. How We Share Your Data

We do not sell your personal data. We only share it with:

  1. Delivery Partners: Pos Laju, SPX, etc., to ship your order.
  2. Payment Processors: To complete transactions securely.
  3. IT Service Providers: Website hosting, cloud storage, for running our site.
  4. Legal Authorities: If required by Malaysian law.

5. Data Storage & Security

Your data is stored on secure servers in Malaysia. We take reasonable steps to protect it from loss, misuse, and unauthorized access. However, no online transmission is 100% secure.

We keep order data for 7 years for accounting purposes under Malaysian law. Account data is kept until you request deletion.

6. Cookies

Our website uses cookies to keep you logged in and to analyze traffic via Google Analytics. You can disable cookies in your browser settings, but some site features may not work.

7. Your Rights

Under Malaysia’s Personal Data Protection Act 2010, you have the right to:

  1. Request access to the personal data we hold about you.
  2. Request correction of inaccurate data.
  3. Withdraw consent for marketing.
  4. Request deletion of your account, subject to legal record-keeping requirements.

To exercise these rights, contact us at: [your email]

8. Third-Party Links

Our site may link to Shopee, Facebook, or Instagram. We are not responsible for their privacy practices. Please review their policies.

9. Changes to This Policy

We may update this policy to reflect changes in our services. The latest version will always be posted on this page with the “Effective Date” updated.

10. Contact Us

If you have questions about this Privacy Policy or how we handle data, please contact:
Bamboo House SP
Email: pat0801@gmail.com
WhatsApp: +60 12-515 1642
Address: Sungai Petani, Kedah, Malaysia